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TERMS & CONDITIONS

on cancellations of bookings with the Shark Academy

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The Shark Academy has a strict cancellation policy pertaining to all bookings.

For Interns and Volunteers there is no refund on deposits, which constitute 50% of the booking balance.  No exception will be made for refund of deposits.

If an Intern/Volunteer has paid the full balance of the booking balance, the following refund structure will apply to the other 50% constituted under the following exceptional circumstances:

1. A family emergency.  In this scenario, the Intern/Volunteer must provide written proof in the form of medical certificates, death certificates, etc. which explicitly state the nature of the emergency.   

2. Personal sickness/unforeseen medical condition. In this scenario, the Intern/Volunteer must provide a medical certificate explicitly stating the nature of the medical condition. This must be provided 30+ days prior to arrival on the program.   

3. Political uprising/in-country instability.  In this scenario, should the political climate of South Africa change resulting in non-attendance on the program, the Intern/Volunteer will be notified 30+ days prior to arrival on the program or as soon as possible thereafter.

In all of these cases, the program deposit of 50% is non-refundable.  Thereafter the following refund structure will apply:

– 15-30 days prior to start date: 50% refund less the non-refundable deposit.

– 14-0 days prior to start: 50% refund less the non-refundable deposit.

– Already attending the program: 25% refund less the non-refundable deposit.

In all other cases, the following refund structure will apply:

– Cancellations 30+ days prior to the program start date:  forfeit the 50% booking fee.

– Cancellations 14-0 days prior to program start date: no refund.   

In the case of an Intern/Volunteer departing the program of their own volition after arrival on the program, with no valid medical, political or family emergency circumstances, no refund will be issued.